Refund policy

No Return Policy

At Abigail Lutzen Art, we are committed to providing you with exceptional artwork that exceeds your expectations. Due to the unique and delicate nature of our art pieces, we have established a strict no-return policy. Please read the following terms carefully:

1. Nature of Artwork:

  • Our artworks are one-of-a-kind creations, and each piece is meticulously crafted to ensure quality and authenticity.

2. Inspection Upon Delivery:

  • We encourage you to thoroughly inspect your artwork upon delivery. If there are any concerns about the condition or if the artwork does not meet your expectations, please contact us immediately.

3. Non-Returnable Items:

  • All sales are final. We do not accept returns or exchanges on any artwork.

4. Damaged or Defective Items:

  • Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.

5. Communication is Key:

  • If you have any inquiries or concerns regarding your order, please reach out to us at abigaillutzenart@gmail.com. We are here to assist you and ensure your satisfaction.

6. Cancellation Policy:

  • Cancellations are not permitted. Once an order is placed, it cannot be cancelled or modified, so please review your order carefully before completing your purchase.

By purchasing, you acknowledge and agree to abide by our no-return policy outlined above. We appreciate your understanding of the unique nature of our artworks and are dedicated to providing a positive and fulfilling shopping experience.

This doesn't affect your rights under the Australian Consumer Law. If your artwork arrives damaged, is faulty, or isn't as described, you're entitled to a repair, replacement or refund. Contact us as soon as you can with your order number and a photo, and we'll make it right.

If you have any questions or require further clarification, feel free to contact us.

Thank you for choosing us for your art needs.